Payments / Deposit
- ❓ I paid by bank transfer, but I cannot see the payment in ISKAM yet. What should I do?
For payments made by bank transfer (including payments using a QR code), it usually takes 2–4 working days for the payment to be credited in ISKAM. International payments may take longer, and during holiday periods payment processing may take up to 10 working days.
During this period, please do not send enquiries or payment confirmations, as the payment may still be being processed.
If the payment does not appear, first check the list of unidentified payments in the news section on the ISKAM homepage. The payment may not have been matched, for example because the variable symbol was missing or incorrect.
If you find your payment in the list, it can subsequently be correctly identified and assigned to your account on the basis of a payment confirmation.
If the payment still does not appear in ISKAM after 10 working days, send your enquiry together with the payment confirmation to ekonom@kmz.utb.cz.
Important: The payment confirmation must always be sent by the student personally from the email address registered in ISKAM, so that we can verify their identity and correctly assign the payment.
- ❓ I paid the reservation deposit/accommodation advance payment, but I can see the payment on my main account in ISKAM. Is this correct?
Yes. This is correct.
All payments made through the payment gateway or by bank transfer (including payments using a QR code) are first credited to the main account in ISKAM.
After the payment has been checked and processed by HRR staff, the amount is subsequently transferred to the reservation deposit or accommodation advance payment.
- ❓ By when must I pay the accommodation advance payment = first accommodation fee?
The accommodation advance payment = first accommodation fee must be credited in ISKAM no later than on the accommodation reservation date = the date stated in the Accommodation Agreement as the start date of accommodation.
The amount of the accommodation fee varies depending on the room type and is stated in the Accommodation Agreement.
- ❓ Do you send confirmation of payment of the deposit, accommodation fee or penalties?
No. For payments made through the payment gateway or by bank transfer (including payments using a QR code), HRR does not send confirmation of receipt of payment.
You can check the status of your payment at any time after signing in to ISKAM under Accounts.
- ❓ What is the difference between a reservation deposit and an accommodation deposit?
The reservation deposit is an integral part of the accommodation application. By paying the deposit, the student confirms their serious interest in accommodation. Without the required deposit amount being credited in ISKAM, the application will not be processed further.
Please note: If you are a continuing student submitting a new accommodation application while you are still accommodated, the accommodation deposit is considered to be the reservation deposit and you do not need to pay another deposit. When ending your current accommodation, you must ask the accommodation officer/building manager to transfer the deposit to the reservation deposit.
After taking over the accommodation place, the reservation deposit is automatically converted into an accommodation deposit.
The accommodation deposit must remain credited in ISKAM as an “accommodation deposit” for the entire period of accommodation. After the accommodation has been properly terminated and all conditions have been met, it may be refunded in accordance with the Detailed Accommodation Rules.
- ❓ When can I request a refund of the deposit?
You can request a refund of the accommodation deposit after your accommodation has been properly terminated, in accordance with the 🔗 Detailed Accommodation Rules.
The deposit can only be refunded if you do not have a bed reservation or an active accommodation application.
- ❓ Will my paid deposit be refunded if I cancel my bed reservation?
If you request cancellation of your accommodation reservation using the forms in ISKAM, you may subsequently request a refund of the reservation deposit or part of it through the ISKAM forms.
The refund is governed by the deadlines and conditions set out in the Detailed Accommodation Rules.
We recommend checking the conditions for a deposit refund before submitting your request.
- ❓ Is there an exception if I cancel my reservation or do not check in because I did not receive a visa?
No. The Detailed Accommodation Rules apply equally to all students in order to ensure the same and fair conditions for everyone applying for accommodation.
If you do not receive your visa or already know that you will not be able to check in, we recommend cancelling your bed reservation as soon as possible.
Any refund of the reservation deposit depends on the date on which you request cancellation of the reservation and is governed by the conditions set out in the Detailed Accommodation Rules.
Visa-related appointment dates are usually known in advance, so we recommend monitoring the progress of your visa application and, in the event of complications, not delaying the cancellation of your bed reservation.
- ❓ How can I check whether I have paid my accommodation fee?
You can check all payments after signing in to ISKAM → Account → Accounts.
- ❓ Will my deposit/overpayment be refunded automatically after my accommodation ends?
The accommodation deposit/overpayment is not automatically refunded immediately after the accommodation ends. HRR does not know whether you plan to apply for accommodation again.
If you do not collect the deposit in person at reception when ending your accommodation, you must request its refund (or the refund of part of the deposit or an overpayment) through the form in ISKAM.
Until a refund request is submitted, the deposit remains on your ISKAM account. This is because we cannot know whether you wish to keep it for an accommodation application for the following academic year.
However, HRR reserves the right, during regular account checks, to refund a balance that has remained unused for a longer period (deposit, part of the deposit or another overpayment) to the bank account registered in ISKAM or through the payment gateway, even without a refund request having been submitted.
If the payment cannot be refunded, for example due to invalid bank account details, the amount will remain on your ISKAM account until you provide us with the correct details for the refund.
- ❓ Do I have to pay a new deposit every academic year?
One deposit is sufficient for the entire period of your studies.
If you always end your accommodation in accordance with HRR rules and the required deposit amount does not change, you do not need to pay a new deposit every time you start a new accommodation period.
A single paid deposit may remain valid throughout your studies while you use accommodation in TBU halls of residence or contractual external accommodation facilities of HRR.
- ❓ Why is the accommodation fee still being deducted from my account even though I no longer use the halls of residence?
The most common reasons are one of the following:
-
-
- You have a standing order set up with your bank for payment of the accommodation fee and it was not cancelled after your accommodation ended. In this case, you must cancel the standing order directly with your bank.
- Your accommodation was not properly terminated. Simply moving out of the room is not sufficient. Accommodation must be terminated in accordance with the Detailed Accommodation Rules, including checking out with the accommodation officer or building manager and fulfilling all conditions for ending accommodation. Link to the rules.
-